Returns, cancellations, and refunds.
As a customer in the EU, when you buy goods online, over the phone, at your doorstep, or by post you have 14 days from the date you receive the goods to notify us that you want to cancel – though there are some exceptions to this. During this time you are responsible for keeping the goods, you bought safe and in good condition, if you don’t you may have to pay for diminished value.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. When your return parcel has been received, it will be inspected and if accepted, a refund for the products will be issued. Please note we will not refund the delivery costs of the items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, these include but are not limited to perishable goods, custom products (such as clothing or merchandise items), and personal care goods (such as bathing products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.